Last Updated: July 29, 2026
TURNAROUND TIME: Test results are typically available 7 to 10 business days after our laboratory receives your sample. Results are delivered via secure email delivery.
Overview
This Results Delivery and Interpretation Policy explains how you will receive your MDM™ Gut & Brain Health test results, the expected timeframes, security measures we use to protect your information, and the critical importance of professional interpretation of results.
Turnaround Time
The complete testing process from sample collection to results delivery involves several steps:
Complete Testing Timeline:
- Specimen Collection: You collect your specimen at home using the provided specimen collection kit
- Specimen Shipping: Typically, 2 to 5 days for sample to reach our laboratory depending on your location (via prepaid shipping)
- Laboratory Receipt: Specimen is registered and accessioned into our laboratory system (same day as arrival)
- Laboratory Analysis: 7 to 10 business days for metabolomic analysis and data processing
- Results Review: Laboratory Director review and approval (included in 7 to 10 day timeframe)
- Results Delivery: Results sent to you via secure email.
Total Time from Sample Collection to Results: Approximately 9 to 15 days (including shipping and laboratory analysis)
Business Days Defined:
- Business days are Monday through Friday, excluding federal holidays
- Samples received on Friday afternoon may not be processed until Monday
- Holidays may extend turnaround time by 1 to 2 days
Factors That May Extend Turnaround Time:
- Holidays and laboratory closures
- Delays in shipping (weather, carrier issues)
Delivery Methods
To ensure security and privacy, we use two methods to deliver your test results:
Secure Email Notification:
- When your results are ready, you will receive an email at the address you provided during ordering, titled "Your Lab Report is Ready," with instructions for the password to use
- In a separate email you will receive a password-protected report in PDF format. You will use the password generated in a previous email so your results stay private even if the email is seen by someone else
- Your results will be kept in our database for at least 10 years, so we can provide a copy in case of loss of the report
- Alternatively, you can get in touch with our Front Desk for a different report delivery
Who Receives Results
Your test results will be made available to specific individuals and entities as outlined below:
Primary Recipients (Always Receive Results):
- Patient, Parent, or Guardian: The individual who ordered the test (or parent or guardian for minors) receives results through the secure portal and email notification
- Laboratory Director: Our Laboratory Director reviews and approves all results before release
Optional Recipients (Receive Results if You Designate Them):
- Healthcare Provider or Clinician: If you designate a healthcare provider during ordering, results will be sent to them via encrypted email.
- Authorizing Physician: In states requiring physician authorization (CA, CT, NY, RI), the authorizing physician will receive a copy of results.
Other Recipients (Only with Written Authorization):
- Other healthcare providers not designated during ordering
- Family members (other than parent or guardian)
- Schools or educational institutions
- Therapists or other service providers
- Insurance companies (if you are seeking reimbursement)
To authorize release of results to additional parties, complete the Authorization for Release of Health Information form and send it to us.
Security of Results Transmission
Protecting your health information is our highest priority. We implement multiple layers of security to safeguard your test results:
Technical Security Measures:
- Encryption: All results are encrypted using industry-standard AES-256 encryption when stored and TLS/SSL encryption when transmitted
- Access Controls: Only authorized personnel can access results in our laboratory information system
- Audit Logging: All access to results is logged and monitored for suspicious activity
- Automatic Logoff: Portal sessions automatically expire after inactivity to prevent unauthorized access
- Secure Email: Email notifications use encrypted transmission and do not contain Protected Health Information
Administrative Security Measures:
- Comprehensive privacy and security policies for all staff
- Regular HIPAA training for employees handling health information
- Confidentiality agreements signed by all workforce members
Physical Security Measures:
- Servers housed in secure, access-controlled data centers
- Redundant backup systems to prevent data loss
- Disaster recovery procedures to ensure continued access to results
Report Format and Contents
Your MDM™ test results report is a comprehensive document designed to provide meaningful information to both you and your healthcare provider. The report includes the following sections:
1. Patient Information and Test Details
- Patient name, date of birth, and unique patient ID
- Sample collection date and laboratory receipt date
- Date of analysis and date results were finalized
- Laboratory name, address, CLIA registration number
2. Metabolomic Profile
- Quantitative measurements of key microbial-derived metabolites
- Comparison to reference ranges and validated thresholds
- Visual representation of metabolite levels (graphs and charts)
- Identification of metabolites that are elevated, reduced, or within normal range
Arizona Laboratory
Autism Diagnostics Lab
3805 E Bell Rd. Ste. 4300
Phoenix, AZ 85032
Connecticut Laboratory
Autism Diagnostics Lab
400 Farmington Avenue, R1813
Farmington, CT 06032
Questions About Your Results
If you have questions about your test results, we provide multiple support channels:
General Questions About the Report:
- Email: info@autismdiagnosticslab.com
- Phone: Contact information available on our Contact Us page
- Response Time: We respond to inquiries within 1 to 2 business days
Important: The MDM™ test is not an emergency diagnostic tool. If you or your child is experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not wait for test results.
Contact Information
ACKNOWLEDGMENT: By proceeding with the MDM™ test, you acknowledge that:
- You understand that results will be delivered via secure email and online portal within 7 to 10 business days after laboratory receipt of your sample.
- You are responsible for maintaining the security of your portal login credentials.
- You understand that results must be interpreted by a qualified healthcare provider.
- You will not make medical decisions based solely on test results without professional guidance.
- You understand the security measures used to protect your results.
- You will contact us if you do not receive results or have access issues.
- You understand who will receive results and how to authorize additional recipients.
