Last Updated: August 21, 2025

This Terms of Use Agreement (the “Terms”) governs your access to and use of the websites, portals, applications, content, products, and services provided by Autism Diagnostics Lab (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, do not use the Services.

1. Who We Are; Not Medical Advice

Autism Diagnostics Lab provides information, logistics, and (where offered) laboratory-related services designed to support families and clinicians with data to assist in clinical decision-making. We do not provide medical care and the Services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or received through the Services.

Use of any lab-related offering is subject to additional documentation and eligibility criteria. Unless explicitly stated in writing, our Services and any reports are for informational purposes only and should be used together with a provider’s clinical evaluation. No patient or provider relationship is created by your use of the Services unless and until you separately enter into a written agreement with a licensed clinician.

2. Eligibility; Children

The Services are directed to individuals 18 years of age or older. Parents or legal guardians may use the Services on behalf of a minor child for whom they have legal authority. By using the Services, you represent that you are at least 18, or you are a parent or guardian using the Services for a minor and you accept these Terms on the minor’s behalf. We do not knowingly collect personal information from children under 13 without verifiable parental consent. See our Privacy Policy for details.

3. Accounts and Security

You may need an account to access certain features. You are responsible for (a) providing accurate information, (b) keeping your credentials confidential, and (c) all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate your access for violation of these Terms or if we suspect fraud, misuse, or security risk.

4. Permitted Use; Prohibited Activities

You may use the Services only for lawful, personal, and non-commercial purposes (unless we agree in writing otherwise). You agree not to:

• Reverse engineer, decompile, or attempt to derive source code;
• Interfere with or disrupt the Services or bypass security features;
• Use any robot, scraper, or automated means without our prior written consent;
• Upload or transmit viruses, malware, or harmful code;
• Misrepresent your identity or affiliation, or use the Services for any unlawful purpose;
• Use the Services to collect or process personal data in violation of applicable law.

5. Health and Lab Related Terms (If Offered)

Where available, certain Services may include test kits, sample collection, logistics, laboratory analysis, and delivery of reports (collectively, “Lab Services”). By requesting or using Lab Services, you acknowledge and agree that:

• Sample Collection & Integrity. You are responsible for following all collection and shipping instructions. Failure to do so may invalidate results.
• Turnaround Times. Any timeframes are estimates; we do not guarantee specific delivery times.
• Clinical Use. Reports are intended to assist qualified healthcare providers and are not a stand-alone diagnosis. Providers make all clinical decisions.
• Limits & Variability. Analytical performance may be affected by biological variability, sample quality, medications, diet, and other factors. False positives and negatives are possible.
• Telehealth and Provider Network. If telehealth or provider consults are offered through third parties, your relationship is with those providers and is governed by their terms and informed consents.
• Insurance & Payment. Unless expressly stated, Services are self-pay and may not be covered by insurance. You are responsible for all fees and taxes.

6. Ordering, Pricing, Billing, and Refunds

All prices are shown in U.S. dollars unless stated otherwise and are subject to change without notice. By submitting an order, you authorize us (and our payment processors) to charge your selected payment method for the full amount due, including applicable taxes and shipping.

Refunds and Cancellations. Due to the nature of digital health and laboratory logistics, all sales are final once order processing or sample kit fulfillment has begun, except where prohibited by law or as otherwise described in our posted refund policy. If permitted, eligible refunds will be issued to the original payment method.

We reserve the right to cancel or refuse any order (e.g., due to suspected fraud, inaccurate information, or regulatory constraints). If we cancel an order after payment, we will refund the amount paid for that order.

7. Intellectual Property

The Services, including all text, graphics, logos, icons, images, audio and video clips, software, and other content (collectively, “Content”) are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, revocable, non-exclusive, non-transferable license to access and use the Services and Content for your personal, non-commercial use. No rights are granted except as expressly set forth in these Terms.

You may not modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, or create derivative works from the Content without our prior written permission.

8. Feedback

If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and exploit them without restriction or compensation to you.

9. Third-Party Services and Links

The Services may link to or integrate with third-party websites, apps, laboratories, logistics providers, payment processors, or telehealth services (collectively, “Third-Party Services”). We do not control and are not responsible for Third-Party Services, which are governed by their own terms and privacy policies. Your dealings with Third-Party Services are solely between you and the applicable third party.

10. Privacy; Data Practices

Our Privacy Policy explains how we collect, use, disclose, and safeguard personal information. By using the Services, you consent to our data practices as described there. Where permitted by law and our Privacy Policy, we may use de-identified or aggregated information for analytics, research, quality improvement, and product development.

We are not a “covered entity” or “business associate” under HIPAA unless we expressly agree otherwise in a separate written agreement. Even when HIPAA does not apply, we safeguard personal information consistent with applicable laws and our Privacy Policy.

11. Communications; SMS and Email Consent

By providing your contact information, you consent to receive transactional communications (e.g., order confirmations, shipping updates, results notifications). With your consent, we may also send marketing communications which you can opt out of at any time. Message and data rates may apply. You are responsible for keeping your contact details current.

12. Disclaimers

THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE OR OUR AFFILIATES, LICENSORS, OR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in that case, the above limitations apply to the fullest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Autism Diagnostics Lab and our affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) information or content you submit to the Services.

15. DMCA; Copyright Complaints

If you believe that Content infringes your copyright, please send a notice with: (i) your contact information; (ii) a description of the copyrighted work; (iii) the location of the allegedly infringing material; (iv) a statement of good-faith belief; (v) a statement under penalty of perjury of the accuracy of your notice and your authority; and (vi) your physical or electronic signature. Upon receipt of a valid notice, we may remove or disable access to the material.

16. Termination; Suspension

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or for any reason in our sole discretion. Upon termination, the license granted to you under these Terms will cease. Sections that by their nature should survive (e.g., IP, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution) will survive termination.

17. Governing Law; Dispute Resolution and Arbitration

Governing Law. This Agreement is governed by the laws of the State of Connecticut, without regard to its conflict of law principles.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to the Services or these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You and we waive the right to a jury trial.

Class Action Waiver. You and we agree that any proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate claims of more than one person or otherwise preside over any form of representative or class proceeding.

Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to the Contact address below. If you opt out, or if the arbitration agreement is found unenforceable, you agree to the exclusive jurisdiction of the state and federal courts located in Hartford County, Connecticut.

18. International Users

We operate in the United States and do not represent that the Services are appropriate or available in other locations. You are responsible for compliance with local laws.

19. Changes to the Services and Terms

We may update the Services and these Terms from time to time. If we make material changes, we will provide notice (e.g., by posting an updated Terms with a new “Last Updated” date). Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

20. Contact Us